All three selected windshield (or windscreen to be precise) companies offer their clients the convenience of booking new appointments and managing existing ones online. They also share a “repair first” philosophy and provide a lifetime warranty on their work. A notable difference in the UK (at least among these three companies) is that repair shops are open every day.
Windscreen repair companies have benefited from increasingly strict MOT (Ministry of Transport) tests, which encourage vehicle owners to replace or repair damaged windscreens rather than neglect them. The MOT ensures that a vehicle meets the minimum legal standards for environmental impact and road safety at the time of testing.
1. Autoglass (Belron) – the global standard
Autoglass® is part of Belron Group, the world’s leading vehicle glass repair and replacement company. They emphasise handling insurance claims on behalf of their clients and employ 1000 technicians across the UK.
They have published an Environmental Policy Statement, outlining their commitment to minimizing environmental impact, sourcing sustainable products and services, achieving net-zero carbon emissions and using carbon footprint data to guide their action plans. Autoglass stood out with a dedicated research and development center, Belron® Technical, which continuously enhances the knowledge, tools, and training available to its technicians. What we really enjoyed was their easy-to-use online booking form, which makes scheduling an appointment very intuitive. Another sign of a great customer experience is their strong Trustpilot rating of 4.5 which is based on 126K reviews(which is double the number of reviews compared to the other two).
2. National Windscreens – the emission reducers
National Windscreens is the UK partner of Automotive Glass Experts®, a global network of leading automotive glass repair and replacement companies. With over 600 mobile technicians available across the UK, they offer widespread service coverage.
For the past two years, they have published a detailed Sustainability Report, each spanning approximately 40 pages, outlining their environmental initiatives. Impressively, 100% of replaced windscreens are recycled, and they have also published an emission reduction journey map. Their well-thought-out environmental strategy is quite impressive and definitely sets them apart in the industry.
3. Auto Windscreens – the charmers
Auto Windscreens grabs attention with its witty slogan: “Clearly going places.” This claim is backed by its ServiceMark accreditation from the Institute of Customer Service and an impressive Trustpilot rating of 4.6 (from 63,000 reviews).
From a sustainability standpoint, they recycle 100% of their waste glass and based on their website seem to have a clear environmental plan in place. What truly sets them apart, however, is their annual charity challenge, through which they support various initiatives each year, demonstrating a strong commitment to corporate social responsibility.
